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How do I contact Customer Service?

Our team is available to assist you Monday - Friday from 8am - 5pm PST. Please send an email to info@nakedwardrobe.com so our Customer Service team can assist you further. You should receive a response from us within 2 business days. Please keep in mind that we are closed nights, weekends and holidays.
When emailing about an order, please include your First and Last name, NW order number (if available), and the email address that was provided at checkout.
When emailing about a return, please include your return tracking number, First and Last name, NW order number (if available), and the email address that was provided at checkout.

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How do I create an account?

Click on “My Account” at the top right corner of our website, then click on “Create An Account”. Alternatively, you can click here to create a new account.

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How do I make changes to my account information?

You can edit your account information under “My Account”. On the next screen, you can manage your account details such as your email, password, shipping, or billing information.

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I already have an account, but I can’t log in?

Click here to reset your password. Please be sure to review your spam/junk folder for the password reset email.
If you created an account with us before June of 2022, you will need to create a new account as accounts from our old site cannot be transferred to our current site.

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I'm unable to reset my password! What should I do?

If you’ve already tried to reset your password here but you did not receive a password reset email, please send an email to info@nakedwardrobe.com so our Customer Service team can assist you further. We kindly ask that you contact us from the email address that is associated with your account.

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How can I unsubscribe to your promotional emails or texts?

To unsubscribe from our email newsletter, please use the “Unsubscribe” or “Manage Your Preferences” options at the bottom of a recent marketing email.
To opt-out of our text notifications, please reply STOP to the last text message you received from NW.
If you’ve tried to unsubscribe to our emails/text but have been unsuccessful, please send an email to info@nakedwardrobe.com so our Customer Service team can assist you further. We kindly ask that you include your email address or phone number in your message.

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How often do you restock?

We usually restock various styles on a weekly basis. However, there are no guarantees that an item will be restocked. We encourage you to sign up for a restock notification email if the item you’re interested in is still listed on our site!

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What if the item I want is out of stock?

If the item you’re interested in is out of stock, we suggest signing up for a restock notification on the item’s page. We will notify you via email when the item is restocked.
If the item you’re interested in is no longer on our site, this likely means that we will not be restocking it. We are always working on new designs! Sign up for our email newsletter to stay up to date on all things Naked Wardrobe!

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Can I order over the phone?

We do not accept orders over the phone. You can place your order at nakedwardrobe.com or via our TikTok Shop @nakedwardrobeofficial

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How do I apply a discount code toward my order?

Using a discount code is super easy! Add the desired items to your cart, then navigate to: View Shopping Cart. Once redirected to your Shopping Cart, input your code in the Discount Code box and click Apply. Your cart should refresh to reflect the new total after the discount code has been applied! Please do not proceed if the code has not been successfully applied to your cart.

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Can I apply multiple discount codes to one order?

We are unable to apply multiple discount codes to a single order. However, most of our discount codes can be combined with any ongoing sales that do not require a code!

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I need to cancel my order.

We are unable to cancel your order once it has been placed. If you’d like to return your order for a refund, please visit our Returns page for more information!

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Can I make any changes to my order once it’s been placed?

We are unable to make any changes to your order once it has been placed. Please review the items in your cart and your shipping address prior to placing your order.

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What shipping method is used?

Shipping: USPS Ground (Standard Shipping within the US for $9.99 USD)

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Can I change my shipping address after placing my order?

Regrettably, shipping addresses cannot be changed once your order has been placed. We will only ship to the shipping address entered when the order was originally placed.

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How long does it take to ship my order?

Our team does their best to process your order as quickly as possible! Our Fulfillment Center is open Monday - Friday from 8am - 5pm PST. We do not process orders on the weekends. Orders placed after 2pm PST will be processed on the following business day. Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please be sure to double check your spam/junk folder for this confirmation email!
Below are our current fulfillment + shipping time frames.

Domestic (orders shipped within the US)
Standard Shipping for $9.99 USD - order will be fulfilled within 4-7 business days. The package will then be shipped via USPS Ground.

Priority Shipping for $50 USD - order will be fulfilled within 2-3 business days. The package will then be shipped via FedEx 2-Day. FedEx CANNOT ship to USPS PO boxes, APO PO Boxes or Military FPO/DPO addresses.

International (orders shipped outside of the US)
International Shipping for $25 USD - order will be fulfilled within 4-7 business days. The package will then be shipped via our partner carrier, APC Postal Logistics.

International orders can take approximately 10-25 BUSINESS DAYS to be delivered as your package will undergo customs inspections when exiting the US and again when entering the receiving country. There will not be status updates online while your package is being reviewed by customs. Once your package clears customs in your country, the final portion of your delivery will be completed by a local mail carrier. Please keep in mind that international shipments can be delayed if they’re randomly selected for further inspection while undergoing customs clearance.

Holiday Order Processing Disclaimer:
Orders placed during the holidays can take 6-10 business days to process and ship due to the high volume of orders we receive. Our team will continue to do their best to ensure your package is shipped as promptly as possible! Your patience is greatly appreciated.

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What if I want my order sooner? Do you offer overnight or express shipping?

At this time we do not offer Next Day/Overnight shipping. Our fastest shipping speed is Priority Shipping via FedEx! These orders are fulfilled within 2-3 business days then shipped via FedEx 2-Day. This option is only available for orders shipped within the US.

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Do you have express shipping for international orders?

Although we do not offer expedited shipping for international orders at this time, we hope to introduce this option in the future!

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Do you ship to USPS PO Boxes, APO PO Boxes or Military FPO/DPO addresses?

Yes. We offer the USPS delivery option to USPS, APO or Military FPO/DPO addresses. Please select Standard Shipping at checkout.

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How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. This email will contain a link to your tracking - we ask that you allow 24 - 48 hours for tracking updates to become available on the mail carrier’s websites. Please be sure to double check your spam/junk folder for this confirmation email!

Standard Shipping orders can be tracked via usps.com Priority Shipping orders can be tracked via fedex.com International Shipping orders can be tracked via apc-pli.com

If you did not receive your shipping confirmation email, please contact our Customer Service team at info@nakedwardrobe.com. When emailing about an order, please include your First and Last name, NW order number (if available), and the email address that was provided at checkout.

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Why is my package still not tracking?

If you recently received the tracking number, it can take 24 - 48 hours before the tracking information is updated by the mail carrier.

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I haven’t received my package, what should I do?

Should you not receive your package within the estimated delivery time frame, please contact our team at info@nakedwardrobe.com for further assistance locating your order.

Keep in mind that international order can be delayed if they’re randomly selected for further inspection while undergoing customs clearance. Your patience and understanding is greatly appreciated.

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I received a damaged/incorrect item! Can you fix this?

If your item(s) arrives damaged or you received the wrong item(s), please email your order number along with a brief message and photo(s) of the damaged/incorrect item to info@nakedwardrobe.com within seven (7) days of receipt. Please be sure to hold onto your item(s) until you’ve heard back from our Customer Service Team! Naked Wardrobe will happily cover your return shipping cost, if applicable.

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I need to return my order. What is your return policy?

We strive for all of our customers to be satisfied with their purchases! For more information regarding our Return Policy, please visit: www.nakedwardrobe.com/returns-and-exchanges.

If you’re still in need of further assistance with your return, please contact our Customer Service team via email at info@nakedwardrobe.com. When sending your inquiry, please include your First and Last name, NW order number (if available), and the email address that was provided at checkout.

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I bought some Naked Wardrobe pieces from a 3rd party. Can I return them to NW directly?

No. We can only process returns for purchases made on nakedwardrobe.com. Please contact the 3rd party you purchased from to initiate a return.

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Do you offer free return labels?

We do not provide prepaid return labels at this time unless you received a damaged or incorrect garment. If this is the case, please email info@nakedwardrobe.com with a photo of the damaged or incorrect garment so our team can assist you further.

We do not refund the original shipping costs of regular returns.

If you're interested in processing a return for any other reason, you would be responsible for the return shipping cost, which is non-refundable.

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Can I process an exchange?

Naked Wardrobe no longer processes exchanges, however, we are more than happy to process a return for you. Should you wish to receive a different item, please place a new order and we will ship your package to you as promptly as possible.

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What items are final sale?

The following are not eligible to be returned and will be rejected by our Returns Department:

  • International orders (except orders shipped to Canada)
  • Intimates & Bodysuits*
  • All accessories
  • Markdown Items

*A jumpsuit/romper is not considered a bodysuit and is eligible for return. Bodysuits have a bottom snap closure and will have the word “bodysuit” in the name of the item.

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Can I return swim items?

Yes! However, swim returns are only eligible for store credit. Once your return has been processed, you will receive an email from us with your store credit details.

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I have not received my store credit for my swim return!

Our emails can oftentimes end up in spam/junk. If you did not receive an email from us with your store credit details, please email your Naked Wardrobe Order Number and return tracking number to info@nakedwardrobe.com so our team can assist you further.

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Your return policy says 30 days, but is that from the date I placed my order or from the date I received my package?

The 30-day period begins from the date of delivery (the day you received your package). If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

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I sent my return back already. How long does it take for a return to be processed?

We kindly ask that you please allow up to 7 - 14 business days for your return to be processed from the day we receive your package. This does not include nights, weekends and holidays. Refunds are issued to the original form of payment provided at checkout. Once your return has been processed, you will see the refund reflected against your original method of payment.

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My return still has not been processed! How can I check the status of my return?

Please email your return tracking number to info@nakedwardrobe.com if you’d like our CS team to check the status of your return. Keep in mind that our team cannot check the status of your return without a return tracking number. Be sure to use a trackable, insured shipping method, as we cannot accept responsibility for packages we do not ship.

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I used an e-Gift Card to pay for my order, can I still return it?

All orders paid for with an e-Gift Card are considered final sale. Please contact our Customer Service team at info@nakedwardrobe.com if you wish to return an order that was paid for with an e-gift card.

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What payment methods does Naked Wardrobe accept?
  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • ShopPay
  • Amazon Pay
  • Google Pay
  • AfterPay
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What currency is used by Naked Wardrobe for payments and refunds?

All payments are refunds are processed in US Dollars (USD).

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The item I just bought is on sale now, can I get a price match?

Unfortunately, Naked Wardrobe sales are daily promotions. For this reason, orders placed outside of the promotional period are not eligible for the discount.

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What will be the refund method for my return?

All refunds are issued to the original form of payment. If we cannot refund your original method of payment, we would provide you with store credit instead.

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How will I know when my return has been processed?

Regrettably, we do not currently have automated emails that notify you when your return has been processed. We hope to change this in the future!

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How do I purchase and send an e-Gift Card?

You can purchase a Naked Wardrobe e-Gift Card here! E-Gift Cards are delivered via email and will provide instructions to successfully place and process orders.

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I’m an international customer, can I purchase an e-Gift Card?

All e-Gift Cards can only be applied towards domestic orders in the US, and will be Final Sale. International orders will not be accepted.

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I changed my mind about the e-Gift Card and would like to cancel my order.

E-Gift Cards are considered Final Sale.

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Are there additional fees associated with your e-Gift Cards?

Our e-Gifts Cards have no additional processing fees.

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My recipient did not receive their email with the e-Gift Card. What do I do now?

Our emails can oftentimes end up in spam/junk. If your recipient has checked their spam/junk folder and still does not see an email from us with their e-Gift Card details, please email info@nakedwardrobe.com for further assistance. They will need the NW Order Number that the e-Gift Card was purchased on or the email address associated with the payment.

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Will my e-Gift Card/Store Credit code expire?

Nope! Feel free to use the code at your leisure.

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How can I check the balance of my e-Gift Card/Store Credit code?

After you’ve added some items to your cart, navigate to your shopping cart and click on Gift Card Code. Input your code and click Check Status. If you encounter any complications with this function, please email our CS Team at info@nakedwardrobe.com.

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I received an e-Gift Card/Store Credit code but I’m having trouble applying it to my order.

The e-Gift Card number must go in the Gift Card Code section at checkout. It will not work if you try to apply this in the discount code section. If you experience any trouble using your code, please send a screenshot of the error you encounter to info@nakedwardrobe.com so our team can assist you further.

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How do I sign up for the rewards program?

You can opt-in to our Rewards Program here.

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I already have an account. Do I need to create a new one to earn rewards?

Even if you have an existing Naked Wardrobe account, you will need to opt-in for our Rewards Program here.

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