Our team is available to assist you Monday - Friday from 8am - 5pm PST (excluding weekends and national holidays). Please send an email to info@nakedwardrobe.com  and our Customer Service team will be happy to respond to your inquiry within 24-48 business hours. We ask that you please check your spam/junk folder as our emails can be located there.

Email regarding an Order: Please include your First and Last name, your Order number (if available), and your email address entered upon checkout.

Email regarding a Return:  Please include your Return tracking number, First and Last name, your order number (if available), and the email address entered upon checkout.

Click “Login” at the top right corner of our website. Then select “Create Account”.  You may also click here to create a new account.

To edit your account, you will need to login into your account to manage your account details such as your email, password, shipping and/or billing information.

Click “Login” at the top right on our website or click here to reset your password. We recommend checking your spam/junk folder as our password reset emails can be located here.

If you created an account with us before March of 2024, you will need to create a new account with the same email address as before.  Unfortunately, accounts from our previous website cannot be transferred to our current website.  Once your new account is created, please contact customer service at info@nakedwardrobe.com to ensure your points are redeemed with your new account. 

If you’ve attempted to reset your password here, and you did not receive a password reset email, please contact our Customer Service team at info@nakedwardrobe.com, to further assist you.  

We are sorry to hear of this news. Should you wish to unsubscribe from our email newsletter, please select “Unsubscribe” or “Manage Your Preferences” options at the bottom of a recent marketing email.

If you wish to  opt-out of our text notifications, please reply STOP to the last text message you received from Naked Wardrobe.

If you’ve tried to unsubscribe to our emails/text but have been unsuccessful, please contact our Customer Service team at info@nakedwardrobe.com to handle this for you. Please include your email address or phone number in your email.

Unfortunately, there are no guarantees an item will be restocked, however, we encourage you to sign up for a restock notification email if the item you love, should we restock at any time. To do this, click on the item you love, click your size, and if the item and your size is sold out, enter your email here. To not miss an email, we recommend adding Naked Wardrobe to your contact list to ensure our emails do not land in your spam/junk folder. 

Should an item you love be out of stock, we recommend signing up for a restock notification on the product’s page. We will then notify you via email when the item is restocked.  We are always working on bringing you the newest collections and designs! Sign up for our email newsletter at the bottom of our website to stay up-to-date on all things Naked Wardrobe!

Unfortunately, we do not process orders over the phone. We ask that you please visit Naked Wardrobe to place your order or via our TikTok Shop @nakedwardrobeofficial

Once items are added to your cart, click “Checkout” to be directed to the next page where you will enter and apply your discount code.

Unfortunately, we are unable to apply multiple discount codes to a single order. However, most of our discount codes can be combined with any ongoing sales that do not require a code!

We are unable to cancel your order once your order has been placed. If you wish to return or obtain store credit, please visit our Returns page for additional information.

We are only able to make address changes to an order once it has been placed. Please contact customer service at info@nakedwardrobe.com to assist. We ask that you please review the items in your cart and your shipping address prior to placing your order. We cannot make changes to your order once your package has been fulfilled and shipped.

• Gently Local Delivery (Next Day Delivery applies to selective local zip codes in and around Los Angeles for $6.99 USD) Orders must be placed by 2pm Monday - Thursday. 
• USPS 4-7 business days (Standard Shipping within the US for $9.99)
• FedEx 2-Day (Priority Shipping within the US for $45.00 USD) Orders must be placed by 2pm Monday - Thursday.
• APC Postal Logistics (International Shipping for $25.00 USD)

We ask that you please contact Customer Service at info@nakedwardrobe.com should an incorrect address be placed upon checkout.  Unfortunately, we are unable to make any address changes to your order once your package has been fulfilled and shipped.

Our team does their best to process your order as promptly as possible within 2-3 business days.  This does not include orders placed during the Holidays.  Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. Please be sure to check your spam/junk folder for this confirmation email.

Below are our current fulfillment + shipping time frames. 

Domestic (orders shipped within the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS

• Standard Shipping for $9.99 USD - order will be fulfilled and delivered within 4-7 business days via USPS. 
• Priority Shipping for $45.00 USD - order will be fulfilled and delivered within 2-3 business days via FedEx. (Orders must be placed by 2pm Monday - Thursday). FedEx CANNOT ship to USPS P.O. boxes, APO P.O. Boxes or Military FPO/DPO addresses.

International (orders shipped outside of the US) - ORDERS PLACED DURING THE HOLIDAYS DO TAKE A LITTLE LONGER TO PROCESS DUE TO A HIGH VOLUME ORDERS

International Shipping for $25.00 USD -  order will be fulfilled and shipped within 2-4 business days. The package will then be shipped via our partner carrier, APC Postal Logistics. 

International orders can take approximately 8-25 BUSINESS DAYS to be delivered as your package will undergo customs inspections when exiting the US and again when entering the receiving country. There will not be status updates online while your package is being reviewed by customs. Once your package clears customs in your country, the final stages of your delivery will be completed by your local mail carrier. Please keep in mind that international shipments can be delayed if they’re 

randomly selected for further inspection while undergoing customs clearance.

Holiday Order Processing Disclaimer:

Orders placed during the holidays can take 6-10 business days to process and ship due to the high volume of orders we receive. Our exceptional team will continue to do their best to ensure your package is shipped as promptly as possible.  Your patience is greatly appreciated.

At this time we do not offer Next Day/Overnight shipping. Our fastest shipping speed is Priority Shipping via FedEx for orders outside of Los Angeles County. Priority Shipping orders are fulfilled and can be delivered within 2-3 business days via FedEx 2-Day. This option is only available for orders shipped within the US.

Although we do not offer expedited shipping for international orders at this time, we hope to introduce this option in the future.

Yes. We offer the USPS delivery option to USPS, APO or Military FPO/DPO addresses. Please select Standard Shipping at checkout.

You can track your order [HERE]

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. This email will include a link to your tracking information. We ask that you please allow 24 - 48 hours for tracking updates to become available on the mail carrier’s websites. Please be sure to check your spam/junk folder for this confirmation email as our emails may be located there.

If you did not receive your shipping confirmation email, we recommend logging into your Naked Wardrobe account and visiting your account’s order history page to be directed to your tracking information.  If you still need assistance, please contact our Customer Service team at info@nakedwardrobe.com. When emailing about an order, please include your First and Last name, your order number (if available), and the email address entered upon checkout.

If you recently received the tracking number, it can take 24 - 48 hours for your tracking information to be updated by the mail carrier.

Should you not receive your package within the estimated delivery time frame, please contact our team at info@nakedwardrobe.com for further assistance locating your order.  

Keep in mind that international orders can be delayed should Customs team members select your package for further inspection while undergoing customs clearance. Your patience and understanding is highly appreciated.

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND IF YOUR ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, INITIATE AN EXCHANGE REQUEST THROUGH OUR RETURN PORTAL [HERE] AND SELECT THE APPROPRIATE RETURN REASON. YOU WILL THEN BE ASKED TO PROVIDE A BRIEF DESCRIPTION OF THE DEFECTIVE, DAMAGED OR WRONG ITEM AS WELL AS AN IMAGE OF THE ITEM AND ITS CARE TAG LOCATED ON THE INSIDE OF THE GARMENT. 

ACCESS RETURNS PORTAL [HERE]

WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. PLEASE NOTE: YOU MUST PROVIDE A VALID EMAIL ADDRESS AT CHECKOUT AT THE TIME OF YOUR PURCHASE IN ORDER TO LOCATE YOUR ORDER NUMBER. 

RETURNS THAT HAVE BEEN TRIED ON MUST BE SENT BACK WITHOUT MAKEUP, SELF-TANNER, DEODORANT, PET HAIR OR ANY OTHER STAINS. ITEMS RETURNED WITH STAINS AND/OR FINAL SALE ITEMS WILL BE PROCESSED FOR STORE CREDIT.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTIONS AT RETURNS@NAKEDWARDROBE.COM.

Unfortunately, we can only process returns for purchases made directly on Naked Wardrobe’s website. Please contact the third party you purchased from to initiate a return.

We do not provide prepaid return labels at this time unless you received a damaged or incorrect garment. If this is the case, please email info@nakedwardrobe.com with a photo of the damaged or incorrect garment, and our team will be happy to rectify this issue.

If you're inquiring to process a return for any other reason, you would be responsible for the return shipping cost.

ONLY ITEMS RECEIVED DAMAGED OR INCORRECT ARE ELIGIBLE FOR AN EXCHANGE. PLEASE NOTE: WE CAN ONLY EXCHANGE THE SAME STYLE. 

The following items are not eligible to be returned and will be rejected by our Returns Department:

• International orders (except orders shipped to Canada)
• Intimates/Undergarment Bottoms
• Bodysuits
• Items purchased on sale (excluding discount codes).

*A jumpsuit/romper is not considered a bodysuit and is eligible for return. Bodysuits have bottom snap closures and will have the word “bodysuit” in the name of the item.

Yes, returns for boots and shoes are accepted up to 15 days after delivery.  Boots/shoes must be returned in their original, unworn, unused, and original packaging condition.  This includes the box as well.

Our emails can oftentimes end up in spam/junk. If you did not receive an email from us with your store credit details, please email us with your Order Number and your return tracking number to info@nakedwardrobe.com and our team will be happy to assist you.

The 15-day period begins from the date of delivery (the day you received your package). If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned and/or not processed.

Please allow  7 - 10 business days for our team to process your return from the day we receive it.  All refunds will be reflected back to the original form of payment provided at checkout within 2-10 business days once we process your return. This will depend on your financial institution.

Please access the returns portal to track the status of inbound and outbound shipments located [HERE].

Should you need further assistance, please email your Return tracking number (RMA#) to info@nakedwardrobe.com if you’d like our customer service team to look into the status of your return. Keep in mind that our team cannot check the status of your return without a return tracking number. 

All orders paid for with an e-Gift Card will be processed back into the Gift Card amount. Please contact our Customer Service team at info@nakedwardrobe.com for further assistance.

• Visa
• MasterCard
• American Express
• Discover
• Afterpay
• PayPal
• Shop Pay
• Amazon Pay
• Google Pay
• Venmo
• Cash App Pay

All payments are refunds are processed in US Dollars (USD).

Unfortunately, once an item has been purchased prior to being on sale, we are unable to make any price adjustments. We apologize for any inconvenience.

All refunds are issued to the original form of payment.  However, should we not be able to refund your original method of payment, Naked Wardrobe will be happy to offer store credit only.

Once you submit a return request, you will receive an email confirmation verifying we have received your request. From there you will be contacted via email throughout the returns process.

Should you have more questions or need assistance, please contact info@nakedwardrobe.com. 

You can opt-in to our Rewards Program here.

Please contact our customer service team at info@nakedwardrobe.com to look into this for you. 

Make sure you are logged into your account before you proceed to the checkout page to apply your Rewards points. Once at the checkout page, look for the drop down Rewards Points menu then select how many points you wish to apply. Once selected, your checkout screen should refresh for the discount to reflect in your cart prior to checking out. 

If the checkout page refreshes after you select how many points you wish to redeem and the discount has not been applied, please try again. Select how many points you wish to redeem once again then allow the page to refresh.  We ask that you please do not submit your order without first verifying that your points have been applied. If you encounter any issues applying your points, please take a screenshot or screen recording to send over to our Customer Service team at info@nakedwardrobe.com.

Below are the purchase minimums in order to redeem your points.  

Redeem $10 Off (200 points) | On orders $50+  

Redeem $20 Off (400 points) | On orders $100+  

Redeem $30 Off (600 points) | On orders $150+  

Redeem $40 Off (800 points) | On orders $200+  

Redeem $50 Off (1000 points) | On orders $250+  

You cannot apply a promo/discount code to your cart when you are redeeming Rewards points. However, you’re welcome to apply points to your order if there are marked down items in your cart.

Yes, we are happy to process a return for an item processed using rewards points.  We will add the rewards points back to your account, and we will refund you the total dollar amount paid for the item.  Keep in mind, original shipping charges are non-refundable.

If you use your rewards points towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.  Any points you were awarded for entering a new Rewards Tier will also be reversed.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

It can take up to 48 hours for points to be awarded to your account. Make sure you were signed into your rewards account and mistakenly did not checkout as a guest. You must be logged in when making purchases to earn points. 

You will not be eligible to receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance. 

Unfortunately, rewards points cannot be transferred between accounts.  We recommend placing all your future orders under the same account in order to have all your rewards points accrue on a single account. 

You’ll need to add your birthday on the Rewards page. We will send you a special discount code via email for your birthday weeks before your birthday to ensure you have your birthday suit ready for the special occasion. This code is valid for up to 30 days.

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our Rewards Program.  In order for you to receive your birthday promotion, you must register your birthday on the Rewards page at least 30 days prior to your birthday.  

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year you signed up.  

All birthday rewards will be emailed to you 2-3 weeks before your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  

Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact info@nakedwardrobe.com and we will be happy to assist you.

Please contact our customer service team to help answer any questions regarding our fabrications at info@nakedwardrobe.com.

Please review the care instructions provided on the care tag inside your garment. This tag can be found on the inner left seam of your garment.

We would recommend steaming the garment inside out on the lowest possible setting. This should help minimize the wrinkling on the outside of the garment.

We recommend measuring yourself and referring to our Size Guide for the best fit! Also, there should be fit tips on each item’s page! We do our best to disclose if an item runs small or is oversized. Please note: Fluid Sculpt, Snatched, and Butter do run very tight as they are our shapewear basics collections.

IN THE EVENT YOU RECEIVED AN INCORRECT SIZE, PLEASE INCLUDE THIS IN THE RETURN REASONING AND WE CAN PROCESS YOUR EXCHANGE THROUGH THE RETURNS PORTAL [HERE]. 

PLEASE NOTE: WE CAN ONLY EXCHANGE THE SAME STYLE. 

Should you wish to receive a different item, please place a new order and we will ship your package to you as promptly as possible.

Naked Wardrobe offers sizes XXS-3X in our Legacy Collection.  

Naked Wardrobe offers petite sizing in our Legacy Collection.  

• Nordstrom
• American Rag UAE
• ASOS

We truly appreciate your interest in Naked Wardrobe. Please contact wholesale@nakedwardrobe.com with the name of your company, company website, and a brand deck for our review.