ACCESS RETURNS PORTAL [HERE]

WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. PLEASE NOTE: YOU MUST PROVIDE A VALID EMAIL ADDRESS AT CHECKOUT AT THE TIME OF YOUR PURCHASE IN ORDER TO LOCATE YOUR ORDER NUMBER. 

RETURNS THAT HAVE BEEN TRIED ON MUST BE SENT BACK WITHOUT MAKEUP, SELF-TANNER, DEODORANT, PET HAIR OR ANY OTHER STAINS. ITEMS RETURNED WITH STAINS AND/OR FINAL SALE ITEMS WILL BE PROCESSED FOR STORE CREDIT.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTIONS AT RETURNS@NAKEDWARDROBE.COM.

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND IF YOUR  ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, INITIATE AN EXCHANGE REQUEST THROUGH OUR RETURN PORTAL [HERE] AND SELECT THE APPROPRIATE RETURN REASON. YOU WILL THEN BE ASKED TO PROVIDE A BRIEF DESCRIPTION OF THE DEFECTIVE, DAMAGED OR WRONG ITEM AS WELL AS AN IMAGE OF THE ITEM AND ITS CARE TAG LOCATED ON THE INSIDE OF THE GARMENT. 

OUR TEAM WILL THEN REVIEW YOUR REQUEST AND IT IT’S APPROVED YOU WILL RECEIVE AN EMAIL WITH OUR PREPAID LABEL.

EXCEPTIONS / NON-RETURNABLE ITEMS
CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, INCLUDING INTERNATIONAL ORDERS (EXCEPT ORDERS SHIPPED TO CANADA), INTIMATES & BODYSUITS, ALL ACCESSORIES, AND ALL MARKDOWN ITEMS PURCHASED. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

EXCHANGES
ONLY ITEMS RECEIVED DAMAGED OR INCORRECT ARE ELIGIBLE FOR AN EXCHANGE. PLEASE NOTE: WE CAN ONLY EXCHANGE THE SAME STYLE. 

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. IF MORE THAN 14 BUSINESS DAYS HAVE PASSED SINCE WE’VE RECEIVED YOUR RETURN, PLEASE CONTACT US AT NW@NAKEDWARDROBE.COM.

WHERE RETURNS ARE PROCESSED FOR STORE CREDIT, A NAKED WARDROBE GIFT CARD WILL BE ISSUED ONCE YOUR RETURN ITEM ARRIVES AT OUR FACILITY AND IS REVIEWED BY OUR TEAM. IT WILL BE SENT TO THE EMAIL USED TO MAKE THE ORIGINAL PAYMENT.